Troubleshooting


In order to save you a service fee of $50.00 please follow the steps below

        Reboot our Radio:
1. Locate the POE (Power over Ethernet) device
2. Our cable coming into your house plugs into this to provide power to our radio
3. Unplug the power to the POE until the LED light goes out (wait 5 seconds)
4. Plug power back in
5. Make sure all cables are connected properly
6. Wait 1 minute for all devices to sync up
7. Attempt to connect to the Internet

        Reboot your Router:
1. Unplug power to your router for 15 seconds
2. Plug power back into your router
3. Wait 1 minute for router to sync up
4. Attempt to connect to the Internet

        Test if it is our network or yours that is not working properly
1. Unplug our cable from your router and plug it into a computer
2. Wait 1 minute for it to sync up
3. Go to Speedtest to run a speedtest and see what your ping time is
4. Do the same test while running through your router to see if there is a difference