Texhoma Wireless, LLC


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Texhoma Wireless, LLC Privacy Policy Last Updated: 09/24/2018

Your privacy is a top priority for Texhoma Wireless, LLC and we make every reasonable effort to protect the information we hold about you. This Privacy Policy addresses information obtained from customers, website visitors, and mobile application users and is intended to inform you about how Texhoma Wireless, LLC treats information that we collect and process. This Policy covers Texhoma Wireless, LLC's, its employees, agents, contractors, and affiliates.

For information specific to the privacy of Internet Usage Data, please see Texhoma Wireless LLC's Notice of Accessing, Collecting, Storing, Using and Disclosing Internet Usage Information.

Definitions

"Personal Information" means any information that, when used alone or combined with other personal or identifying information, can be used to distinguish or derive the identity of an individual, family, or household who is or which includes a customer of Texhoma Wireless, LLC. Such information is subject to confidentiality requirements

"Third Parties" means vendors, agents, contractors, or affiliates that provide service to or on behalf of Texhoma Wireless, LLC

"You" means any Texhoma Wireless, LLC customer, website visitor, or mobile application user

What Type of Information Does Texhoma Wireless, LLC Collect?

Information that you give us

Texhoma Wireless, LLC is committed to collecting only the information that is necessary to provide services to you or to comply with the law. We receive, store, and, process information, including Personal Information, that you make available to us based on our business relationship with you, or by using or accessing our website or other online services. Examples include:

The information you provide to us when you start Internet service, such as your name, address, phone number, email address, Billing and payment information used to pay your Internet bill

Information you provide to determine eligibility or participate in certain Internet programs or services

Information used to visit, register for, manage, or access your online account, such as your Texhoma Wireless, LLC account number, name, address, phone number, and email address

Information you fill out in any form on our website, mobile applications, or otherwise, such as signing up for outage alerts, signing up for bill notifications, or authorizing another person on your Texhoma Wireless, LLC account

Information you give us when you communicate with Texhoma Wireless, LLC and/or any of its representatives

Links to other websites

While browsing the website, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with Texhoma Wireless, LLC by clicking on hypertext links or icons. These websites may send their own cookies to you, log your IP address, and/or otherwise collect data or Personal Information about you and your online activities. Texhoma Wireless, LLC does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your Personal Information. Please use caution and consult the privacy policies posted on each outside website that you visit for further information.

How We Use Information

Texhoma Wireless, LLC uses, stores, and processes the information that you provide or make available for the following general purposes:

To provide Internet services to you, administer your account, and to bill you for your Internet usage

To improve our operational efficiency and to provide you with better service

To contact you in response to an inquiry that you send to Texhoma Wireless, LLC

To send you information about programs, products and services from Texhoma Wireless, LLC and other providers that may be of interest to you

To authenticate and confirm your identity when you access your Texhoma Wireless, LLC account

To send you messages related to your Internet services, support and administrative messages, technical notices, updates, alerts, and other information that you request

Sharing Information with Third Parties

In order to provide you with services or to complete transactions requested by you, we may transfer your Personal Information to Third Parties who act on our behalf. Third Parties acting on Texhoma Wireless LLC's behalf are required to follow the same privacy and security practices as Texhoma Wireless, LLC, and are subject to an extensive security review of their data handling processes before Texhoma Wireless LLC permits any sharing of customer's Personal Information.

Texhoma Wireless, LLC does not release a customer's Personal Information to any other person or business entity without your prior consent, except as necessary for Texhoma Wireless, LLC to:

Provide Internet services to you

Operate and maintain Texhoma Wireless, LLC's Internet Wireless system

Comply with a valid warrant, subpoena, or court order

Comply with a valid Texas Public Utilities Commission ("CPUC") request or request from other state or federal governmental agencies with legal authority to obtain the data from Texhoma Wireless, LLC

Enable Third Parties to provide Internet-related services on behalf of Texhoma Wireless, LLC, but only if necessary to render the service and subject to confidentiality and security requirements

Notify credit reporting agencies and collection agencies if your account is assigned for collection

Assist emergency responders in situations of immediate threat to life or property

Other than for the exceptions noted above, it is Texhoma Wireless LLC's policy to not release Personal Information to any other person, business, or entity without your prior written consent, unless necessary to provide Internet services to you. Written consent may be obtained electronically.

Sharing Personal Information at Your Choice

You may authorize other companies or persons to receive your Personal Information, including your Internet Usage Data. Before sharing information, it is important that you understand how other parties intend to use your information, if they will share it with others, and your rights as a consumer. We encourage you to protect the confidentiality of your username and password and other personally identifiable information specific to your Texhoma Wireless, LLC account.

Accessing and Managing your Information

Most customers have secure access to information about them through their monthly bills or their online account on our website. To help protect your privacy and provide you with quality service, we rely on you to provide us with complete and accurate information. If you think the information we have about you is inaccurate or outdated, we encourage you to contact us at your earliest convenience to update or correct the information. You may update or correct your information by calling the number listed in the "Contact Us" section , or by signing into your online account through Your Account portal at bill.com to edit your profile.

Security

Protecting our customer's information is a top priority for Texhoma Wireless, LLC. We take extensive measures to ensure the integrity of our systems and protect your Personal Information. We continuously implement and update administrative, technical, and physical security measures to help protect Personal Information about you from unauthorized access, destruction, or alteration. In addition, any account information you enter while logged in to your online account, or that is displayed on our website in your browser window, is secured using an industry standard security technology known as Secure Sockets Layer ("SSL"). By using SSL, we attempt to protect the confidentiality of your personal and financial information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.

Children's Privacy Online

We share our customer's concern that children's privacy is important. We do not monitor the age of users of the website and do not intentionally collect information from children under the age of 18. If you are under the age of 18, you should not submit Personal Information on this website or any other website without the consent of your parent or guardian.

Changes to this Privacy Policy

We will notify you of material changes to this Privacy Policy through updates on Texhoma Wireless LLC's website, http://www.texhomawireless.com/legal/index.html including how to obtain prior versions of this Privacy Policy upon request. We will also notify you annually in a bill insert to revisit the most updated version of this Privacy Policy on our website.